Terms & Conditions

Accounts

Accounts are opened in the name of the practitioner, company, trust, or other authority. We cannot deal with patients directly for payment. Cheques received from anyone other than the account holder will be returned. A credit account for £1,000.00 is opened on receipt of first order. Credit in excess of this amount must be applied for and two credit references supplied.

An invoice is sent with each order, and a statement of account is sent at the end of each month.

Payments

Unless otherwise agreed, terms are strictly 14-days from date of invoice (usually the last day of the month). Please use the remittance advice slip when paying by cheque, which should be made payable to 'The Langer Group'. Payment may be made using your VISA or Mastercard without surcharge. Your card details should be provided on or before the 14th day from the date of statement, or you can pay on-line at www.langergrp.com.

Overdue accounts are subject to a 4% interest charge on the month's total and may be placed on credit stop, which may cause a delay in the dispatch of outstanding orders. To avoid incorrect interest charges being applied to your account, please immediately notify us when payment has been made via the Bank Automated Clearing System (BACS).

Cheques returned to our bank for any reason may result in pro-forma terms being applied to the account holder, who will also be liable for the bank charges incurred. Constant late payment of account will result in pro-forma terms, or account closure.

A £2.00 charge will be made for copy invoices.

Prices

The prices charged will be those in effect on the day of dispatch. All prices are quoted in £ sterling and are exclusive of VAT, postage and packing, and special delivery charges.

Carriage

Unless otherwise specified, The Langer Group reserves the right to choose the method of carriage. Charges for packing, postage, and delivery will be applied to individual invoices.

Trade Descriptions Act

While every care is taken to accurately describe our products, customers should satisfy themselves that the products ordered meet their specific requirements.

Errors, Omissions, and Damage

Provided goods are returned in perfect condition within 14-days from receipt of order, The Langer Group will extend a full allowance by credit note. Please note that cash refunds will not be given, and goods are not returnable after 14-days.

Returned Items (excluding custom orthoses)

When returning goods, please pack items securely and include the original invoice, your name, address, and reason for return. Credit will not be allowed on goods soiled or damaged in transit.

Orders

Orders will be met strictly in accordance with our standard Terms and Conditions of Trading as described above. The receipt of an order will be deemed to be an acceptance of these terms and conditions.

Casts

Profiles are stored at the laboratory six months from the date that they are received. On occasion, positive casts are shattered during our high pressure thermoforming pressing process and this may result in casts that are damaged beyond repair of identification. Since this is unavoidable, we may request you provide our laboratory with new negative casts. The Langer Group cannot be held responsible for recasting costs. Orthotic device replacements due to broken shells may require new casts. The Langer Group will not be responsible for any costs associated with furnishing new casts. In order to incorporate all of the biomechanical aspects of the foot, while allowing for changes in the structure of the foot, The Langer Group strongly recommends recasting in this instance.

Six Month Guarantee

Subject to the conditions laid out below the Company guarantees the specification and accuracy of its orthotic devices, and guarantees that they will be free from defects in materials and workmanship for a period of six months from the date of dispatch from the Company. The following conditions apply:

• The Company shall not be under any liability in respect of any defect in the orthotic devices arising from any error or inadequacy in the specification or prescription initially supplied by the practitioner.
• The Company shall not be under any liability in respect of any defect in the device arising from fair wear and tear, wilful damage, negligence, failure to follow the Company's instructions (whether verbal or in writing), misuse or alteration, or repair of the devices by the practitioner without the prior approval of the Company.
• Any suggestion, recommendation or advice made by a representative of the Company to a prescribing practitioner in respect of the devices does not convey any expressed or implied acceptance of responsibility of therapeutic results or tolerance of the devices, both of which are exclusively in the domain and under the control of the prescribing practitioner.
• All damaged or defective devices must be returned to the Company before replacement can be made. No refund of cash will be made.
• Orthotic devices may be returned to the Company for one readjustment only, within six month guarantee. This must be submitted within a maximum of 12 weeks after the date of dispatch from the Company - lest a charge will be incurred.

A charge plus postage and handling will be made for refashioned or repaired devices, for additions and replacement of component parts and fro alterations or adjustments to prescription contours which are performed during the guaranteed period at the direction of the prescribing practitioner.